GUIDE: Brownout in your area amid heavy rains? Here's how and where to report it for assistance

Via Meralco Online

• Log in to Meralco Online
• Click on “Outages & Incidents”
• Select “View/Report Outages”
• Check if the outage you would like to report is reflected in the map. If not, you have the option to report it.
• Click on “Report an Outage” located inside the information box. The information box is displayed by default.
• Select your concern type either No Power – My house/building, No Power – Whole street/block
• Select the appropriate answer to the question that will appear based on your concern type
• Optional: Upload up to 5 photos of your concern. Each file must be in PDF, PNG, JPG or BMP format and must not exceed 5MB.
• Specify the location of your outage by:
  • Selecting an enrolled Service ID Number (if you only have one, this field will be pre-populated)
  • Entering an unenrolled Service ID Number
  • Entering an address
• Provide landmarks or directions to help us find your location faster OR
• Pin the location of your reported concern on the map
• Enter the details of the contact person for your report. Fields are pre-populated with your registered details, but these can be edited.
• Specify how you want to receive notifications related to your report by selecting either the “Email” and/or “SMS” button.
• Click the “Submit” button
• You will be directed to a confirmation page, acknowledging receipt of your report. You will also receive an acknowledgment via SMS and/or email, depending on your preferred channel.

Via Meralco Mobile App

• Log in to Meralco Mobile App
• Tap the menu icon found on the upper left-hand corner of the Overview page.
• Click on “Outages & Incidents”
• Select “View/Report Outages”
• Check if the outage you would like to report is reflected in the map. If not, you have the option to report it.
• Click on “Report an Outage” located inside the information box.
• Select your concern type either No Power – My house/building, No Power – Whole street/block
• Select the appropriate answer to the question that will appear based on your concern type
• Optional: Upload up to 5 photos of your concern. Each file must be in PDF, PNG, JPG or BMP format and must not exceed 5MB.
• Specify the location of your outage by:
  • Selecting an enrolled Service ID Number (if you only have one, this field will be pre-populated)
  • Entering an unenrolled Service ID Number
  • Entering an address
• Provide landmarks or directions to help us find your location faster OR
• Pin the location of your reported concern on the map
• Enter the details of the contact person for your report. Fields are pre-populated with your registered details, but these can be edited.
• Specify how you want to receive notifications related to your report by selecting either the “Email” and/or “SMS” button.
• Click the “Submit” button.
• You will be directed to a confirmation page, acknowledging receipt of your report. You will also receive an acknowledgment via SMS and/or email, depending on your preferred channel.

Via Meralco Website (as a guest user)

• Visit www.meralco.com.ph.
• Click on “View/Report Outages” in the upper right-hand corner of the homepage
• Check if the outage you would like to report is reflected in the map. If not, you have the option to report it.
• Click on “Report an Outage” located inside the information box.
• Select your concern type either No Power – My house/building, No Power – Whole street/block
• Select the appropriate answer to the question that will appear based on your concern type
• Optional: Upload up to 5 photos of your concern. Each file must be in PDF, PNG, JPG or BMP format and must not exceed 5MB.
• Specify the location of your outage by:
  • Entering a Service ID Number
  • Entering an address
• Provide landmarks or directions to help us find your location faster OR
• Pin the location of your reported concern on the map
• Enter the details of the contact person for your report.
• Specify how you want to receive notifications related to your report by selecting either the “Email” and/or “SMS” radio button.
• Read and agree to the Meralco Online Terms & Conditions and Privacy Policy by ticking the box.
• Click the “Submit” button.
• You will be directed to a confirmation page, acknowledging receipt of your report. You will also receive an acknowledgment via SMS and/or email, depending on your preferred channel.

Via SMS/Messenger

You may also report a brownout via SMS at 09209716211 (Smart) and 09175516211 (Globe) as well as Meralco's Messenger account. Just make sure to be ready with the following details:

• Customer Account Number (CAN) ​
• Nearest landmark​
• Contact number ​
• Contact person​

How long will it take for your power to be restored?

You can check the status of your report in the “Outages & Incidents” section when you’re logged in to Meralco Online or Meralco Mobile App, and then click “Summary of Reports.”

As a guest user, you can track it on Meralco's website by clicking “View/Report Outages” and then “Track Your Outage Report.”

After submitting your report, Meralco said the Estimated Time of Restoration (ETR) will be sent via text and/or the email provided. It noted that the ETR will depend on the severity and extent of the outage.

"Estimates may change from time to time during the restoration process depending on the number of work orders assigned to crews or the severity of the outage, based on the crew’s assessment of the damage," it said. "Nevertheless, we exert all effort to ensure that power is restored on or before the given ETR."